Volunteer Coordinator

Job Description

Reports to:  Communications Director

Classification/Status:  Part-time/non-exempt

Job Summary: This position is responsible for the recruitment of volunteer advocates and maintenance of statistical program data. This position requires the individual to clearly communicate to the community CASA’s mission and need for volunteer advocates.

Volunteer Coordinator Essential Responsibilities

• Attends events for the purpose of recruiting volunteers.  Provides crime victim services information and resources at all events.
• Provides recruitment materials that are distributed to all prospective volunteers
• Fosters relationships with community groups that represent target demographic groups needed in CASA’s volunteer pool
• Assist in identifying community leaders and CASA supporters within target demographic groups to work with in promoting the need for new volunteers
• Assist in evaluating methods used to reach out to diverse groups and adjusts efforts accordingly
• Builds and maintains relationships with community groups and organizations for the purpose of increasing support and awareness as well as identifying potential volunteer advocates
• Communicates with community contacts regularly to maintain awareness of the need for new volunteer advocates
• Maintains accurate records of recruitment events and recruitment activities
• Serves as a member of CASA’s Recruitment Team composed of board, staff, and volunteers
• Works with the Recruitment Team to create an annual volunteer recruitment and retention plan for the agency based upon strategies created in the agency’s strategic plan;
• Promotes the mission of CASA at all community events including CASA sponsored events. This includes information on providing child abuse crime victim advocacy direct services and resources.  Including events held after hours and weekends.
• Assist Communications Director in facilitation of all volunteer training/retention events
• Responsible for social media post as directed by the Communications Director. Requires establishing various social media accounts as needed

Volunteer Recruitment and Maintenance

• Utilize Optima to follow up with applicants for initial interviews as needed
• Serve as the point of contact for prospective volunteers by providing information on a one to one basis, answering any questions related to providing direct services to child abuse victims, and providing information on upcoming trainings as needed
• Schedule and conduct initial interviews with potential volunteers as needed
• Ensure each prospective volunteer have appropriate, timely background checks in accordance with Texas CASA Standards and all required documents as needed
• Ensure prospective and new volunteer files are complete and entered in the database as needed
• Maintain monthly volunteer list and process closed volunteer file as needed
• Run various Exception and Advocacy reports as assigned at regular intervals; work with staff and volunteers to ensure volunteer records and case information is accurate as needed

Other Responsibilities

• Assists with other duties as assigned
• Works collaboratively as part of the CASA staff, helping other members when needed
• Contributing to a positive morale and work environment and serving as a positive role model for others
• Represents CASA in a professional and friendly manner at various community events
• Meets with Communications Director weekly or as directed to review weekly/monthly events
• Attends conference/training events as directed by Communications Director

Knowledge, Skills, and Experience

• At least 1 year experience in a human services, public relations, marketing or related field
• An understanding of the role of the CASA volunteer
• Experience and comfort in working in multi-cultural environments and with people from diverse backgrounds
• The ability to create and maintain relationships with community members and groups
• The ability to work effectively and cooperatively in a team environment
• The ability to interact with current and potential volunteers in a friendly and supportive manner
• Must be available to work events after office hours and weekends. Part-time position requires 20 hours per week
• Must be able to lift up to 40 lbs to set up for events
• Must be willing to travel for recruitment events and training
• Must complete Pre-Service training within the first 3 – 6 months of employment

CASA of Cameron and Willacy Counties, Inc. is an equal employment opportunity employer and does not discriminate against any individual, employee or applicant on the basis of age, race, ethnicity, national origin (ancestry), color, religion (creed), gender, gender expression, sexual orientation,  disability or physical challenge.